Refund Policy
At Reesa Collectible, we take pride in our craftsmanship and ensure that every Collectible item meets the highest quality standards. However, if you receive a product that does not match your order, we offer a 30-day refund policy to guarantee your satisfaction.
your satisfaction is our priority. We understand that sometimes products may not meet your expectations or may encounter unforeseen issues. That’s why we’ve crafted a comprehensive Return and Refund Policy to ensure your peace of mind when shopping with us.
Eligibility for a Refund
You may request a refund within 30 days of receiving your order if:
✅ Wrong Item Received – You received a different model than the one you ordered.
✅ Incorrect Color
✅ Damaged Item
Refund Process
Contact Us – Email our support team at support@reesacollectible.shop within 30 days of receiving your order. Please provide:
- Your order number
- Clear photos of the bag showing the issue
- A brief description of the problem
Approval & Return Instructions – If your refund request meets our policy, we will provide return instructions. The item must be unused, in its original condition, and with all packaging.
Return & Inspection – Once we receive the returned bag, our team will inspect it to confirm the issue.
Refund Issued – If approved, we will process your full refund to your original payment method within 5-7 business days.
Non-Refundable Situations
⛔ Change of Mind – We do not accept refunds for personal preference changes.
⛔ Used or Altered Items – The item must be returned in its original condition, unused, and with all accessories.
⛔ Late Requests – Refund requests made after 30 days will not be accepted.
Need Help?
If you have any questions regarding our refund policy, feel free to contact us:
📩 Email: support@reesacollectible.shop
📞 Phone: +44 1642 468911